customer service representative- freight forwarding in Keilor East

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job details

posted
location
keilor east, victoria
specialism
transport & logistics
job type
permanent
working hours
Full-Time
reference number
90M0362727_1538457031
contact
stella tsionis, randstad
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job description

Our client is an Award winning, service based organisation that offer end to end logistics solutions. They currently have an opportunity for a talented individual with drive and ambition to work within their Customer Service Department.

Working amongst a team of highly skilled and experienced professionals with a strong knowledge in Sales and Client Services.

The successful person, will be required to maintain strong relationships with a portfolio of Customers with a variety of Import and Export transport requirements.

The tasks involved include;

  • Organising bookings
  • Liaise with overseas offices
  • Liaise with Shipping companies and Airlines
  • Handle all Customer enquiries relating to status of orders, fee enquiries, delays, etc..
  • Establish a strong business relationships with Customers
  • Adhere to company policy and procedures in line with core values
  • Maintain Customer KPI's and in turn department expectations and goals.
  • Maintain a professional attitude

The successful person, ideally will have 1-2 years within Freight Forwarding and hold experience in a similar role.

This role requires a professional outlook, good time management and organisational skills but most importantly it requires a high standard of Customer Service, therefore successful applicants must illustrate previous experience in dealing with customers either face to face or via email and phone.

Excellent presentation and communication skills are a MUST and a real interest in pursuing a career in International Freight Forwarding.

This organisation prides itself on it's core values and cultural philosophy which is about exceeding customer expectations and believe that, they only way to provide this is by hiring exceptional people.

If you are interested and would like to apply please submit your resume or contact Stella Tsionis on 9377 0777.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service Representative / Client Services- Freight Forwarding

qualification

1-2 years experience in Freight Forwarding.
Looking after a variety of customers

educational requirements

Secondary School/High School