customer service representative - contact centre in Adelaide

posted
contact
olivia detomaso, randstad
job type
temporary

job details

posted
location
adelaide, south australia
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
reference number
90M0385606_1561419042
contact
olivia detomaso, randstad
Apply with

job description

Randstad are currently seeking career minded contact centre professionals to join one of Australia’s largest banks within their Contact Centre. This is an ongoing temp role with a high view of permanency. The hours of work will be Monday - Saturday on a rotating roster 8:00am - 8:00pm. Your weekly hours of work will be 37.5 hours.

The main core of this role is to provide excellent customer service satisfaction to new and existing customers. You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Tasks include, but are not limited to:

  • Manage service inquiries for existing customers across a range of products and services and act as a first point resolution officer for inbound banking inquiries
  • You are required to deepen and retain customer relationships through retention of products and services.
  • Act with urgency and respond to customer inquiries or requests immediately
  • Assist and educate our customers in learning banking technology that enhances their banking experience and helps them to grow
  • Influence, educate and migrate customers to self-service technology and mobile options
  • Always look for new opportunities to delight our customers
  • Contributing to the development and continuous improvement of customer experience

The ideal candidate will:

  • Current contact centre experience
  • Banking or financial experience highly regarded
  • Have the ability to display a high level of professionalism and empathy when handling inbound and outbound calls
  • Possess strong communication skills
  • Proven examples of strong customer focus and dispute resolution
  • Have capability to assist customers in a timely and efficient manner
  • Undertake administrative duties as required
  • Possess high degree of attention to detail and accuracy

If you are available to start immediately and have the above experience please apply using the

below link. If you would like more information, please feel free to contact Olivia Detomaso on 8468 8018.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

call centre, contact centre, inbound, sales, customer service, banking, financial

qualification

no qualifications needed

educational requirements

Secondary School/High School