customer service representative | call centre in Bankstown

posted
contact
michelle hard, randstad
job type
permanent
salary
AU$ 50,000 per year

job details

posted
location
bankstown, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 per year
reference number
90M0434922_1612399339
contact
michelle hard, randstad
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job description

This well-known organisation is shaping the automotive industry’s approach to the total customer experience in their contact centres worldwide. They pride themselves on their exceptional service with a focus on delivering customer solutions, and are now looking to expand their team further adding two individuals who encompass these qualities to their diverse workforce.

Initially these positions will be a 6 month Fixed Term Contract with potential for permanency, and will require you to work from home. Please note the workforce may return to the office in the near future and applicants who apply must be okay with doing so.

** Full work rights (Citizenship or Residency) is required to apply **

What is the role?
  • Servicing customers, dealer partners and stakeholders
  • Communicating with customers through social media, phone, email and web chat
  • Complaint handling
  • Case management
  • Diverse administrative tasks
What do we need from you?
  • High self-motivation and the ability to work autonomously
  • Desire to help customers displaying genuine care
  • Maturity to handle sensitive and at times difficult conversations
  • Excellent communication skills both verbal and written
  • Ability to think outside the box to solve complex issues
  • Commitment to working an 8 hour shift between 9:30am - 7:00pm (Monday to Friday)
What can we offer you?
  • Full training to start with ongoing learning and development opportunities
  • Attractive car leasing rates for you and your family
  • $50,000 starting salary with the potential to increase as your capabilities develop
  • Annual Performance Bonuses
  • Flexible working arrangements - WHF to start
  • Company wide health & wellbeing initiatives
Sounds like you?


Please APPLY TODAY by clicking the 'Apply' button.

Please note that once you have submitted your application, you will be emailed a form to complete within 24 hours. This will only take 2 minutes and once it has been reviewed you will be advised of your next steps.

In response to Covid-19 all interviews are being held virtually.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service, admin, administrator, automotive, finance, graduate, data entry, customer care, inbound, retail, outbound, vehicles, luxury, call centre

qualification

See ad

educational requirements

Bachelor Degree