customer service - parramatta/penrith cbd in Parramatta

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job details

parramatta, new south wales
job category
Customer Service & Call Center
job type
AU$ 45 - AU$ 50 per hour
reference number
janelle hwang, randstad
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job description

Brand new Federal Government Organisation with exciting opportunities for an experienced customer service specialist to commence in mid February 2018. You will be the first point of contact for a variety of stakeholder groups from all across Australia, including disability participants, families and carers, service providers, representatives of advocacy groups, and the public. Working within a dynamic team of up to 8 staff members, this opportunity will allow you to utilise your previous customer service experiences and communication skills in a similar role and ensure the smooth running of this contact centre.

Your main responsibilities will include:

  • Develop and maintain effective working relationships with multiple stakeholders
  • Meeting KPIs including call volumes, problem-resolution, and documenting all correspondence
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Identifying and escalating requiring urgent attention or specialist expertise
  • Developing, implementing and monitoring appropriate KPIs of the team

Your profile will demonstrate:

  • Proven recent customer service experience, within high volume phone based environment and use of a CRM system from any industry
  • Highly effective verbal communication skills, with a focus on active listening
  • Excellent interpersonal skills, with an ability to demonstrate empathy, resilience, and problem-solve
  • An ability to thrive in a fast-paced and dynamic team environment
  • Availability to commence in mid February 2018

Your benefits:

  • Attractive hourly rate- up to $50 hourly + Superannuation
  • Work close to home (in the heart of Western suburbs) for a Federal Government Organisation
  • Minimum 12 month contract, with potential for further extensions
  • Newly created role for you to own and conquer in 2018

Your resume must reflect an ability to manage confronting and challenging situations, and display evidence of responsiveness and empathy to the needs of people with special circumstances.

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format. For a confidential discussion, please contact Janelle Hwang on 9615 5363 or email


Verbal communication skills and contact centre experience