customer service officer in Swan Hill

posted
contact
rebecca slaviero, randstad
job type
temporary
salary
AU$ 25.00 - AU$ 28.00 per hour
apply now

job details

posted
location
swan hill, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 25.00 - AU$ 28.00 per hour
experience
1 year
reference number
90M0347979_1551737579
contact
rebecca slaviero, randstad
apply now
Apply with

job description

About the Company

Want an exciting fast paced career within a Victorian State Government organisation with opportunity for growth? Our client is dedicated to improving public safety throughout Victoria; and serve as a vital stakeholder within our community. With multiple opportunities and various locations available, now is the time to apply for this brilliant opportunity with an attractive salary.

About the Role

This is a fast paced role dealing with customer enquiries, inbound and outbound calls and managing complaints. There’s the possibility to move into different areas within the company such as testing and in depth customer service provided you demonstrate your ‘can do’ attitude with the willingness to improve on your current skill set.

The role is a full-time opportunity with Monday – Friday 8:30am-4:30pm hours (38 hour) working week in an ongoing role. Applicants must have full availability and no planned leave in the first 3 months to be considered for this role. Start date is early March, 2019.

Duties & Responsibilities

  • Be a customer service leader driving high end quality advice at all times
  • Communicate and liaise with a wide range of stakeholders
  • Manage enquiries and applications
  • Perform administrative duties for enquiries
  • When experienced – moving into testing and feedback team
  • Providing cover if needed at nearby sites
  • Abide by professional policies and procedures set in place

About You

To be successful for this role you will need to demonstrate a positive, flexible and friendly approach to work and your team members. Your presentation must be impeccable and professional as you will be a representative of the business.

Skills & Experience

  • Min 12 month face to face customer service experience
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • A full Australian drivers licence, preferably with a great driving record
  • Clerical and money handling skills
  • Ability to learn and retain knowledge quickly and effectively

Culture & Benefits

This a fantastic opportunity to join a large Victorian institution based in Swan Hill, with paid in depth training in Melbourne. With a large team on site you will feel supported and nurtured in your new role and continual training. With a great team environment built on support and teamwork you will gain a vast knowledge of a vital Victorian industry.

PLEASE NOTE: As part of our short listing process, candidates must undergo a licence history check and a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service

qualification

No formal qualifications
- FULL VICTORIAN DRIVERS LICENCE
- CLEAN DRIVING HISTORY
- MUST CONSENT TO POLICE CHECK / LICENCE HISTORY CHECK

educational requirements

Secondary School/High School