customer service officer in Sunshine

rebecca slaviero, randstad
job type
AU$ 25.00 - AU$ 30.00 per hour
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job details

sunshine, victoria
call centre & customer service
job type
working hours
AU$ 25.00 - AU$ 30.00 per hour
1 year
reference number
rebecca slaviero, randstad
apply now
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job description

About the Company

Want an exciting fast paced career within Victorian local Government with opportunity for growth? Our client is dedicated to improving their community engagement; and serve as a vital stakeholder. With multiple opportunities and various locations available, now is the time to apply for this brilliant opportunity with an attractive salary.

About the Role

This is a fast paced role dealing with customer enquiries, inbound and outbound calls and managing complaints. You will be trained on the services provided and expected to retain the knowledge to be the first point of contact for customers.

The role is a full-time opportunity with Monday – Friday 8:30am-5:00pm hours (38 hour) working week in an ongoing role. Applicants must have full availability and no planned leave in the first 3 months to be considered for this role. Start date is early March, 2019.

Duties & Responsibilities

  • Be a customer service leader driving high end quality advice at all times
  • Communicate and liaise with a wide range of stakeholders
  • Manage enquiries and applications
  • Perform administrative duties for enquiries
  • Providing cover if needed at nearby sites
  • Abide by professional policies and procedures set in place
  • Problem solve to determine the most appropriate course of action

About You

To be successful for this role you will need to demonstrate a positive, flexible and friendly approach to work and your team members. Your presentation must be impeccable and professional as you will be a representative of the business.

Skills & Experience

  • Min 12 month face to face customer service contact centre experience
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • Clerical and money handling skills
  • Ability to learn and retain knowledge quickly and effectively
  • Previous Local Government experience preferred but not mandatory

Culture & Benefits

This a fantastic opportunity to join your local council, with paid in depth training and career progression. With a large team on site you will feel supported and nurtured in your new role and continual training. With a great team environment built on support and teamwork you will gain a vast knowledge of a vital Victorian industry.

PLEASE NOTE: As part of our short listing process, candidates must undergo a licence history check and a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer service


No formal experience
Mandatory Contact centre customer service required

educational requirements

Secondary School/High School