customer service officer in Port Hedland

posted
contact
tom lupton, randstad
job type
permanent
salary
AU$ 70,000 - AU$ 77,000 per year
apply now

job details

posted
location
port hedland, western australia
specialism
administration & office support
job type
permanent
working hours
Full-Time
salary
AU$ 70,000 - AU$ 77,000 per year
reference number
90M0376016_1550047509
contact
tom lupton, randstad
apply now
Apply with

job description

Our Client

Our client is a leading provider within the Safety Systems industry. They have an outstanding reputation in the market and offer a friendly and supportive team environment for all staff. An exciting opportunity has arisen for a Customer Service Officer to join their team in Port Hedland. The company culture is hard working, team focused and supportive.

Description

  • Answer all incoming calls politely and professionally
  • Work closely with respective team leaders and escalate matters when necessary
  • Offer service and product information to customers as requested
  • Assist with quotes, creation of customer files and collating new account documentation
  • Transfer customer queries to sales team and generate monthly sales reports
  • Liaise with internal stakeholders to support process improvement
  • Provide exemplary customer service and problem solving assistance
  • Full customer email inbox control and management

Profile

As an ideal applicant, you will have the following;

  • Previous experience within a similar capacity
  • Excellent telephone manner
  • Intermediate to advanced MS Office Suite and CRM database skills
  • Fantastic written and oral communication
  • Meticulous attention to detail
  • Sound skills in problem solving
  • Self-motivated and able to work under pressure
  • Ability to organise own work priorities to meet strict deadlines
  • Strong Customer Service Focus

Job Offer

  • Immediate start
  • Residential role – Port Hedland Based
  • Friendly and cohesive team environment
  • Rewarding and competitive salary
  • Standard business hours operation

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service + Port Hedland + Residential + Immediate Start

qualification

None

educational requirements

Primary School/Junior High