customer service officer in Perth Airport

posted
contact
frederik mulder, randstad
job type
permanent
salary
AU$ 55,000 - AU$ 60,000 per month
apply now

job details

posted
location
perth airport, western australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 55,000 - AU$ 60,000 per month
experience
4 years
reference number
90M0375865_1551082121
contact
frederik mulder, randstad
apply now
Apply with

job description

Our client

Our client is a specialist logistics firm with over 140 offices in 50 countries, they are a global leader in their industry. An exciting opportunity has arisen for a Customer Service Officer to join their team on a permanent basis at the Perth airport precinct

Description

  • Process client bookings over the phone, ensuring all relevant information is collected and entered into company’s shipment processing system in a timely and accurate manner
  • Regularly provide clients with details about the progress of their shipment/s and any deviations to the original delivery plan to ensure the smooth transfer of information.
  • Assist with quotes, creation of customer files and collating new account documentation
  • Record all actions and client communications in the company’s shipment processing system to ensure all World Courier teams have access to this information to guide their interactions with
  • customers
  • Liaise with clients to provide “Same Day” and “International PODs” information when received in
  • the system
  • Maintain the company’s clinical trial database by ensuring all sites are supplied with shipping documentation and instructions to send their shipments.

Profile

As an ideal applicant, you will have the following;

  • Previous experience within a similar capacity
  • Strong international and domestic geographic knowledge
  • Experience negotiating timelines and pricing with a range of stakeholders
  • An understanding of Imports and Exports processes and statutory requirements
  • Intermediate to advanced MS Office Suite and CRM database skills
  • Fantastic written and oral communication
  • Professional in both presentation and manner
  • Meticulous attention to detail
  • Sound skills in problem solving / conflict resolution
  • Self-motivated and able to work under pressure
  • Ability to organise own work priorities to meet strict deadlines

Job offer

  • Fantastic Perth airport location
  • Friendly and cohesive team environment
  • Rewarding and competitive salary
  • Comprehensive training and on boarding

To apply, click on the 'apply now' or for a confidential discussion, please email Frederik Mulder directly at frederik.mulder@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service Officer

qualification

Diploma

educational requirements

Vocational/Professional Qualification