customer service officer in Perth Airport

posted
contact
frederik mulder, randstad
job type
permanent
salary
AU$ 55,000 - AU$ 60,000 per year
apply now

job details

posted
location
perth airport, western australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 55,000 - AU$ 60,000 per year
experience
2 years
reference number
90M0375865_1549958014
contact
frederik mulder, randstad
apply now
Apply with

job description

Our client is a leader in speciality logistics. They hold an outstanding reputation in the global market and offer a friendly and supportive team environment for all staff. An exciting opportunity has arisen for a Customer Service Officer to join their team on a permanent basis at Perth Airport. The company culture is hard working, team focused and supportive.


Description

  • Answer all incoming calls politely and professionally
  • Work closely with respective team leaders and escalate matters when necessary
  • Offer service and product information to customers as requested
  • Assist with quotes, creation of customer files and collating new account documentation
  • Transfer customer queries to sales team and generate monthly sales reports
  • Liaise with internal stakeholders to support process improvement
  • Provide exemplary customer service and problem solving assistance
  • Meeting and greeting visitors
  • Administrative support including stationary ordering, maintaining a clean and tidy office and adhoc support to the wide management team
  • Full customer email inbox control and management
  • Processing of all rejections and corrections

Profile

As an ideal applicant, you will have the following;

  • Previous experience within a similar capacity
  • Excellent telephone manner
  • Intermediate to advanced MS Office Suite and CRM database skills
  • Fantastic written and oral communication
  • Professional in both presentation and manner
  • Meticulous attention to detail
  • Sound skills in problem solving / conflict resolution
  • Self-motivated and able to work under pressure
  • Ability to organise own work priorities to meet strict deadlines
  • Strong Customer Service Focus

Job offer

  • Fantastic Perth airport location
  • Friendly and cohesive team environment
  • Rewarding and competitive salary
  • Comprehensive training and on boarding



To apply, click on the 'apply now' or for a confidential discussion, please email Frederik Mulder directly at frederik.mulder@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service Officer

qualification

NA

educational requirements

Secondary School/High School