customer service officer in Parramatta

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job details

posted
location
parramatta, new south wales
job category
Customer Service & Call Center
job type
temporary
salary
AU$ 30 - AU$ 35 per hour
reference number
90M0295691_1514436056
contact
janelle hwang, randstad
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job description

Randstad has been working with Local, State and Federal Government agencies to assist in their workforce management. Our experts recruit administration, accounting and finance, policy and communication role types. We currently have a fantastic opportunity to start the new year with a State Government body for an experienced and passionate call centre operator. If you enjoy providing top level customer service and want to be rewarded with training and development, then this is the role for you!

Role Duties

· First point of contact for public enquiries - providing information & switchboarding
· Managing difficult callers and providing a high level of customer service
· Accessing databases to locate accurate information to relay and updating database
· Collecting and processing payments

Requirements

· Previous call centre experience is highly regarded / must have a high level of customer service
· An ability to manage difficult customers and diffuse over the phone
· Ability to work in a non-scripted and scripted environment
· IT and computer navigation skills - touch typing, using databases
· A high level of resilience and empathy

Please apply directly by clicking apply now and submitting your resume in word format.
For a confidential discussion, please call Rawan Shakhtour on 9615 5354, or email rawan.shakhtour@randstad.com.au.