customer service officer in Melbourne CBD

julia ciinean, randstad
job type

job details

melbourne cbd, victoria
call centre & customer service
job type
working hours
reference number
julia ciinean, randstad
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job description

As a Customer Service Officer (CSO) you will be the first point of contact (members, employers and financial planners) via phone (inbound/outbound), for a range of superannuation enquiries.

Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.

As a Contact Centre CSO, you will be responsible for:

  • Delivering an outstanding member experience though excellent customer service on inbound and outbound calls
  • The provision efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
  • Investigation of complex member queries
  • Positive participation in the team and team meetings to discuss and share ideas and celebrate achievement of team goals

The ideal candidate will possess the following:

  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Great phone manner
  • Strong ability to interpret complex subject matter and to translate information to the end user
  • Reliability and punctuality in a structured environment
  • Ability to display empathy and resilience when handling difficult or sensitive calls
  • Ability to work under pressure and maintain set target levels
  • Openness to feedback and willingness to develop professionally

Position details;

  • This opportunity is a full time temporary contract.
  • Open to working holiday visa candidates.
  • Located in the CBD
  • Candidates must complete online testing as well as a police check
  • Must be available to interview and start ASAP

If this is you- please apply online

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service Officer


Customer service
call centre
face to face customer service

educational requirements

Secondary School/High School