customer service officer in Melbourne CBD

posted
contact
julia ciinean, randstad
job type
temporary
apply now

job details

posted
location
melbourne cbd, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
reference number
90M0381214_1553839796
contact
julia ciinean, randstad
apply now
Apply with

job description

As a Customer Service Officer (CSO) you will be the first point of contact (members, employers and financial planners) via phone (inbound/outbound), for a range of superannuation enquiries.

Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.

As a Contact Centre CSO, you will be responsible for:

  • Delivering an outstanding member experience though excellent customer service on inbound and outbound calls
  • The provision efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
  • Investigation of complex member queries
  • Positive participation in the team and team meetings to discuss and share ideas and celebrate achievement of team goals

The ideal candidate will possess the following:

  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Great phone manner
  • Strong ability to interpret complex subject matter and to translate information to the end user
  • Reliability and punctuality in a structured environment
  • Ability to display empathy and resilience when handling difficult or sensitive calls
  • Ability to work under pressure and maintain set target levels
  • Openness to feedback and willingness to develop professionally

Position details;

  • This opportunity is a 3 month full time temporary contract.
  • Open to working holiday visa candidates.
  • Located in the CBD
  • Starting on Monday thr 8th of April
  • Candidates must complete online testing as well as a police check

If this is you- please apply online or contact Julia Ciinean ASAP on 03 8319 1182 or Julia.ciinean@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service Officer

qualification

Customer service
inbound
outbound
call centre
face to face customer service

educational requirements

Secondary School/High School