customer service officer in Geelong

tarryn hogan, randstad
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geelong, victoria
call centre & customer service
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tarryn hogan, randstad
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job description

About the Company

Want an exciting fast paced career within a Victorian State Government organisation with opportunity for growth? Our client is dedicated to improving public safety throughout Victoria; and serve as a vital stakeholder within our community. With multiple opportunities and various locations available, now is the time to apply for this brilliant opportunity with an attractive salary.

About the Role

This is a fast paced role dealing with customer enquiries and drive testing. There’s the possibility to move into different areas within the company such as senior customer service provided you demonstrate your ‘can do’ attitude with the willingness to improve on your current skill set.

The role is a temporary opportunity with Monday – Friday 8:30am-4:30pm. You will be rostered between 15 to 38 hours per week, however must be available for full time hours. This role will be starting late January 2020 with an Assessment Centre being held mid January.

Duties & Responsibilities

  • Be a customer service leader driving high end quality advice at all times
  • Communicate and liaise with a wide range of stakeholders
  • Manage enquiries and applications
  • Perform administrative duties for enquiries
  • When experienced – moving into testing and feedback team
  • Providing cover if needed at nearby sites
  • Abide by professional policies and procedures set in place

About You

To be successful for this role you will need to demonstrate a positive, flexible and friendly approach to work and your team members. Your presentation must be impeccable and professional as you will be a representative of the business.

Skills & Experience

  • Min 12 month face to face customer service experience
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • A full Australian drivers licence, preferably with a great driving record
  • Clerical and money handling skills
  • Ability to learn and retain knowledge quickly and effectively

Culture & Benefits

This a fantastic opportunity to join a large Victorian institution based in Geelong, with opportunity to travel to different near by locations. With a large team on site you will feel supported and nurtured in yr new role and continual training. With a great team environment built on support and teamwork you will gain a vast knowledge of a vital Victorian industry.

PLEASE NOTE: As part of our short listing process, candidates must undergo a licence history check and a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.


Customer Service


No qualifications

educational requirements

Primary School/Junior High