customer service officer in Australia

tom lupton, randstad
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administration & office support
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tom lupton, randstad
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job description

Our client

Our client is a leading provider within the Packaging Solutions industry. They hold an outstanding reputation in the market and offer a friendly and supportive team environment for all staff. An exciting opportunity has arisen for a Customer Service Officer to join their team in Malaga.


  • Answer all incoming calls politely and professionally
  • Work closely with respective team leaders and escalate matters when necessary
  • Offer service and product information to customers as requested
  • Assist with quotes, creation of customer files and collating new account documentation
  • Transfer customer queries to sales team and generate monthly sales reports
  • Liaise with internal stakeholders to support process improvement
  • Provide exemplary customer service and problem solving assistance
  • Meeting and greeting visitors
  • Administrative support including stationary ordering, maintaining a clean and tidy office and adhoc support to the wide management team
  • Full customer email inbox control and management
  • Processing of all rejections and corrections


As an ideal applicant, you will have the following;

  • Previous experience within a similar capacity
  • Excellent telephone manner
  • Intermediate to advanced MS Office Suite and CRM database skills
  • Fantastic written and oral communication
  • Professional in both presentation and manner
  • Meticulous attention to detail
  • Sound skills in problem solving / conflict resolution
  • Self-motivated and able to work under pressure
  • Ability to organise own work priorities to meet strict deadlines
  • Strong Customer Service Focus

Job offer

  • Immediate start
  • Fantastic Malaga location with great offices
  • Career progression opportunities
  • Friendly and cohesive team environment
  • Rewarding and competitive salary
  • Standard business hours operation

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service + Northern Suburbs + Immediate Start



educational requirements

Primary School/Junior High