Customer Service opportunity to work within an established Government initiative within the Defence Force. Their focus is to assist the community with various inquiries in relation to clearances and applications. On offer is a long-term contract in the northern suburbs that will build your exposure and career in a prominent Federal Government Agency. This customer service APS3 role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Hourly Pay Rates $30 - $32 per hour + superannuationStable Hours, work close to home in the Northern Suburbslong term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted.Responsibilities:In this role you will assist individuals on various inquiries in relation to clearances. As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking information on various government clearances.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking for:It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skillsAvailability to work full-time hours Monday - Friday on a long term basis in the northern suburbsAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceAre you ready to secure your next customer service role? Please APPLY NOW or email Katie.Finch@Randstad.com.au. Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.