customer service officer- nsw government in Parramatta

rawan shakhtour, randstad
job type
AU$ 30.00 - AU$ 31.00 per hour

job details

parramatta, new south wales
call centre & customer service
job type
working hours
AU$ 30.00 - AU$ 31.00 per hour
reference number
rawan shakhtour, randstad
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job description

Exciting opportunity for an experienced customer service representative to work within a state government organisation based in the heart of Parramatta.

  • Full time position on a rotating roster 730am - 6pm working 8 hours a day- police check mandatory on success.

Our client funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. They employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

About the role:

This purpose of this role is to deliver high quality customer service and to support our school based and corporate customers by providing initial advice and direction in relation to finance, human resources and technical systems related queries within a shared services contact centre environment. In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.

About you:

Key skills and attributes you will require to be successful in this role include:
• Strong commitment to customer service
• Display resilience and courage
• Manage self, including accountability and initiative
• Communicate effectively
• Think and solve problems, Background: Very mixed backgrounds from people who currently sit within the Contact Centre. Contact Centre experience is preferred, however high level customer service experience would be highly regarded.
• Strong technical experience, with the ability to use multiple technology platforms and datab

If you would like to be considered for this position, please click apply now. Alternatively, please email your CVs direct to with the below mandatory questions.

Mandatory questions below:
• Please describe a situation where you have had to handle a difficult customer. What was the situation, how did you handle it drawing upon your customer service skills, and what was the final outcome? (300 word maximum)
• Please describe a situation when you have had to resolve a complex customer query by consulting with different stakeholders and/or using various sources/systems to gain information. What was the situation and what steps did you take to resolve the customer’s problem? (300 word maximum)


Call centre, Customer service, help desk, flawless communication, patience


Call centre experience or inbound/bound Customer service


• Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
• Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
• Maintaining currency in knowledge of policy, legislation and related

educational requirements

Secondary School/High School