customer service officer | inbound calls in Wollongong

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job details

wollongong, new south wales
call centre & customer service
job type
reference number
michelle ferreira, randstad
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job description

Randstad an international recruitment agency operating in 39 countries, representing more than 90percent of the global HR services market. Randstad has been operating in Australia since 1988 - we celebrated our 25th year of providing recruitment services to Australian businesses in 2013. Our passion is matching the best people with the best companies that will develop their potential, and to match companies with innovative talent who will drive their business growth and revenue.

Are you available ASAP and have Customer Service experience as well as a pleasant phone manner? We want to hear from you!

The purpose of this position is to respond to incoming customer, member, and provider telephone enquiries in an efficient and effective manner whilst meeting or exceeding the required performance and compliance quality standards in line with best practice procedures and customer service interaction principles.

The successful applicant will:

  • Be able to identify internal and external customers/members/stakeholders needs and recognises their importance and value to the organisation
  • Productively develop and build customer/member relations by understanding and responding to customer needs in a timely fashion whilst ensuring customer/member satisfaction
  • Demonstrate commitment to customer service excellence

What are we looking for:

  • Customer Service experience with a pleasant phone manner
  • Friendly and approachable applicants, with strong customer service values
  • An understanding of KPIs and the importance of meeting them (no sales will be involved)
  • Effective communication, both orally and in writing, with customers/members/peers and other stakeholders by actively listening and responding to questions or issues raised and by reflecting back any concerns or misunderstandings to ensure the giving and receiving of information is understood
  • Team Player
  • Effective time management

This is a contract role which requires full-time availability – part-time candidates will not be considered.

If you have the demonstrated experience required, submit your resume by clicking the 'apply' button below. Please only apply if you meet the above criteria, only suitable applicants will be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service


Customer Service experience.

educational requirements

Secondary School/High School