customer service officer - aps3 in Adelaide

olivia detomaso, randstad
job type

job details

adelaide, south australia
call centre & customer service
job type
working hours
reference number
olivia detomaso, randstad
Apply with
add to saved jobs print

job description

Your new department

Our federal government partner is responsible for conducting national security clearances for the Australian Defence Force, Government employees, contractors and industry personnel accessing Commonwealth information, resources and facilities.

We are looking for experienced and motivated people in Adelaide to form dedicated teams to assist in improvement to security clearance process and procedures.

Your new role - Clearance Support Officer

The Clearance Support team is responsible for the primary customer access channels (phone and emails) for AGSVA customers seeking support and advice on the security vetting process and other ancillary vetting services. These roles would suit experienced contact centre candidates with excellent communication skills; both verbal and written.

About your role

As a member of the clearance support team, you will:

  • Respond to telephone and email enquiries providing support and advice in regard to security clearance related matters
  • answer a high volume of calls
  • Be able to work in a fast paced environment
  • Be open to recieving ongoing training and development opportunities

You will be successful in this role, if you will tick all the boxes below:

  • Must be an Australia Citizen
  • Hold a baseline security clearance as a minimum or have the ability to obtain.
  • contact centre experience essential
  • Exceptional customer service experience
  • Be able to work Monday - Friday between the hours of 8am-5pm
  • Able to engage with diverse audiences and stakeholder groups
  • Can work well autonomously and part of the team
  • Excellent computer skills including MS Office
  • Experience in handling and managing confidential and sensitive information

If you think that this is a role that you might be perfect for, please apply online. Due to a high volume of applicants, only successful candidates will be contacted further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


federal government, government, customer service, call centre, customer support


no qualifications

educational requirements

Secondary School/High School