customer service | nsw government in Parramatta

posted
contact
rawan shakhtour, randstad
job type
contract
salary
AU$ 27.50 - AU$ 32.50 per hour

job details

posted
location
parramatta, new south wales
specialism
call centre & customer service
job type
contract
working hours
Full-Time
salary
AU$ 27.50 - AU$ 32.50 per hour
reference number
90M0425043_1609297314
contact
rawan shakhtour, randstad
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job description

You will be responsible for the delivery of Information and Communications Technology (ICT) led investments in clinical care, business services and smart infrastructure, providing a digitally enabled and integrated health system that delivers quality patient centred health experiences to the people of NSW.

About your role

The Customer Service Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system. This is a full time contract on a rotating roster, you must be available on weekends and able to work overnights as required. Rosters are granted in advance so you will be able to plan your months ahead.

What you will need to succeed

We are looking for a driven, outgoing individuals with customer service experience and confident written and verbal communication.

You will be passionate about delivering the best service to partner with internal and external customers. The below traits will make you stand out in your application.

  • Proven track record of working towards KPI's
  • Have a clear mindset, the drive, and energy to achieve targets
  • Proactive and enjoy working in a fast-paced environment
  • You like working closely with your team as well as independently
  • Experience hitting KPI's
  • Happy to work on a rotating roster and working from home

next steps:

Email your CV to rawan.shakhtour@randstad.com.au in word format. Due to the high number of applications, only successful applications will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer enquiries, Inbound/outbound,

qualification

No qualification required.

responsibilities

The Customer Service Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.

educational requirements

Secondary School/High School