customer service - nsw government in Parramatta

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job details

parramatta, new south wales
call centre & customer service
job type
AU$ 50,000 - AU$ 55,000 per year
reference number
john atmar, randstad
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job description

About the Role:

We are seeking a highly motivatied and experienced inbound customer service representative to join a highly reputable NSW Government Organization with an immediate start.


  • Provide a range of services, information and assistance to customers on a wide range of matters.
  • Respond to and resolve complex enquiries and issues to ensure the provision of accurate information
  • Assist with customer enquiries, complaints & correspondence
  • Provide with administrative duties such as; documentation, processing, lodgement and resolution of issues to contribute to the operations of the Business unit in line with legislative requirements

Skills & Experience

  • Previous inbound customer service/call centre experience is essential (preferably in banking or government organization)
  • Administration and data entry experience is also highly regarded
  • High level of empathy and resilience
  • Attention to detail and ability to work under pressure

Culture & Benefits

  • Work for a large Government Organisation, with exposure to ongoing projects.
  • Attractive hourly rate of $28 per hour + super.
  • Professional and state of the art office space.

Please apply directly by clicking apply now and submitting your resume in word format. For a confidential discussion, please call John Atmar on 9615 5362, or email


customer service, customer support, administration, call centre


HSC qualification

educational requirements

Secondary School/High School