customer service - nsw government in Australia

rawan shakhtour, randstad
job type
AU$ 30.00 - AU$ 32.00 per hour
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job details

call centre & customer service
job type
working hours
AU$ 30.00 - AU$ 32.00 per hour
reference number
rawan shakhtour, randstad
apply now
Apply with

job description

  • Attractive above market hourly rate- Rotating roster 7am-7pm
  • Work life balance, work close to home for a NSW Government Client
  • 6 month contract with possible extension

Booming NSW Government Organisation with exciting opportunities for an experienced customer service specialist to commence in February. You will be the first point of contact for a variety of stakeholder groups from all across Australia, including disability participants, their families and carers, service providers, representatives of advocacy groups, and the public.

Working within a dynamic team and working in a contact centre in an inbound/outbound environment, this opportunity will allow you to utilise your previous customer service experiences and communication skills in a similar role and ensure the smooth running of this contact centre.

Your main responsibilities will include:

  • Develop and maintain effective working relationships with multiple stakeholders
  • Meeting KPIs including call volumes, problem-resolution, and documenting all correspondence
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Identifying and escalating requiring urgent attention or specialist expertise
  • Developing, implementing and monitoring appropriate KPIs of the team

Your profile will demonstrate:

  • Proven recent customer service experience, within high volume phone based environment and use of a CRM system
  • Highly effective verbal communication skills, with a focus on active listening
  • Excellent interpersonal skills, with an ability to demonstrate empathy, resilience, and problem-solve
  • An ability to thrive in a constantly changing and high volume environment
  • Availability to commence in February 2019

Your resume must reflect an ability to manage confronting and challenging situations, and display evidence of responsiveness and empathy to the needs of people with special circumstances.

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format black and white. Successful applicants must be open to a full police clearance to be conducted. For a confidential discussion, please contact Rawan Shakhtour on 9615 5354 or email

Interviews will be conducted Friday the 1st of February at our Parramatta Office.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


contact centre, NSW Government, customer service



educational requirements

Secondary School/High School