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customer service manager.

  • posted 3 august 2022

job details

summary

    job details

    Your New Company

    This is your exclusive opportunity as a Customer Service Manager to join a Fortune 500 Medical Technology company located in St Leonards. This business has over 45,000 employees globally and is renowned in the market for their ground-breaking medical solutions. From unlimited development opportunities, through to the generous leave options, this company is the one you want to work for.

    Your New Role

    As the Customer Service Manager, you will manage a team of 10 x high performing Customer Service Representatives, with a strong focus on people development and engagement. You will have full support from your Senior Manager, who is known for putting their people first, whilst being extremely business savvy.

    Your duties will include:

    • Working closely with the team to ensure alignment around company goals
    • Effectively communicate team KPI’s and drive performance where possible
    • Mastering current work processes and implementing improvements and efficiencies
    • Continually developing initiatives to improve the customer experience
    • Consistently coach team members to support progression and growth within the team
    • Establishing meaningful and lasting relationships across the business and with customers

    Benefits To You

    • Work for a Fortune 500 business
    • Lucrative salary on offer - up to $160k + super + bonus for the right person
    • Beautifully furnished office in St Leonards with a gym on site
    • Supportive and inclusive team culture
    • Advancement opportunities within the business
    • Generous annual leave and parental leave benefits
    • Reward schemes, sporting societies and shopping vouchers throughout the year

    About You

    • Previous experience in a Customer Service, Call Centre, Contact Centre or Customer Care role
    • Previous people management experience is a MUST
    • Displays a high level of empathy

    Next Steps

    If this Customer Service Manager role is for you, please click APPLY NOW or email your resume to ebru.bayram@randstad.com.au.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Your New Company

    This is your exclusive opportunity as a Customer Service Manager to join a Fortune 500 Medical Technology company located in St Leonards. This business has over 45,000 employees globally and is renowned in the market for their ground-breaking medical solutions. From unlimited development opportunities, through to the generous leave options, this company is the one you want to work for.

    Your New Role

    As the Customer Service Manager, you will manage a team of 10 x high performing Customer Service Representatives, with a strong focus on people development and engagement. You will have full support from your Senior Manager, who is known for putting their people first, whilst being extremely business savvy.

    Your duties will include:

    • Working closely with the team to ensure alignment around company goals
    • Effectively communicate team KPI’s and drive performance where possible
    • Mastering current work processes and implementing improvements and efficiencies
    • Continually developing initiatives to improve the customer experience
    • Consistently coach team members to support progression and growth within the team
    • Establishing meaningful and lasting relationships across the business and with customers

    Benefits To You

    • Work for a Fortune 500 business
    • Lucrative salary on offer - up to $160k + super + bonus for the right person
    • Beautifully furnished office in St Leonards with a gym on site
    • Supportive and inclusive team culture
    • Advancement opportunities within the business
    • Generous annual leave and parental leave benefits
    • Reward schemes, sporting societies and shopping vouchers throughout the year

    About You

    • Previous experience in a Customer Service, Call Centre, Contact Centre or Customer Care role
    • Previous people management experience is a MUST
    • Displays a high level of empathy

    Next Steps

    If this Customer Service Manager role is for you, please click APPLY NOW or email your resume to ebru.bayram@randstad.com.au.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.