customer service manager in Port Macquarie

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job details

port macquarie, new south wales
call centre & customer service
job type
working hours
au$ 75,000 - au$ 90,000 per year
reference number
anita ivanoski, randstad
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job description

It's official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national 'Best of the Best' award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia!

Join a LEADING not-for-profit insurance fund as Customer Service Manager!

In this organisation, as the cliché goes - "the customer is always number one!"

Whilst it's all about 'service with a smile' and continuously exceeding customer expectations time and time again, as a TRUE sales star you will be a first point of contact with customers and a brand ambassador! This is a customer facing role within a retail branch combined with an element of sales where you are required to assist in resolving various customer enquiries. You will represent the brand and be focused on delighting every customer! No two days are ever the same!

This role commences in early September 2018 and is a permanent role.

Based in Port Macquarie your role will involve:

  • Managing the daily workflow of the team and ensuring the store is rostered
  • Providing consistent staff feedback and coaching
  • Develop and maintain a sales action plan
  • Spearhead and become involved with community projects or marketing projects
  • Consistently providing outstanding face to face customer service
  • Focus on continuous improvement for individual staff and the branch

To be considered for this role, you are required to:

  • Demonstrate leadership & coaching experience
  • Sales experience is necessary
  • Financial services experience is preferable but not imperative
  • Be proactive and lead by example
  • Be a problem solver

What’s in it for you?

  • Comprehensive training and support
  • Work for a LEADING insurance company
  • Enjoy a collaborative and team work based environment

If you are interested in this opportunity please click to apply now, as this role is moving quickly! For any further information please contact Anita Ivanoski on 8215 1021

Please note that this role requires permanent residency or Australian Citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


customer service manager


sales experience

educational requirements

Secondary School/High School