customer service legal - nsw government in Western Sydney

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job details

posted
location
western sydney, new south wales
job category
call centre & customer service
job type
temporary
reference number
90M0334879_1517959792
contact
john atmar, randstad
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job description

About the Company:

You will be working for a large, highly established government organisation that works directly with the people of NSW to provide high quality services such as; security and support services.

About the Role:

We are seeking a professional and dedicated team member to deliver courteous, empathetic and efficient customer service to the clientele of the organisation.

Duties:

  • First point of contact for public enquiries - providing information & transferring calls.
  • Managing difficult callers and providing a high level of customer service.
  • Accessing databases to locate accurate information to relay and updating database.
  • Processing customer applications and data entry.

Skills & Experience

  • Previous customer service experience and legal background is highly regarded.
  • Experience in processing high volume of applications, documents and inputting data into systems.
  • An ability to manage difficult customers and diffuse over the phone.
  • IT and computer navigation skills - touch typing, using databases.
  • A high level of resilience and empathy.

Culture & Benefits

  • Work for a large Government Organisation, with exposure to ongoing projects.
  • Attractive hourly rate of $28-30 per hour + super.
  • Comprehensive training and ongoing development opportunities throughout your career.
  • Professional and state of the art office space. Walking distance to transport and cafes/shops.

Please apply directly by clicking apply now and submitting your resume in word format. For a confidential discussion, please call John Atmar on 9615 5362, or email john.atmar@randstad.com.au



skills

customer service, customer support, legal, law, administration

qualification

HSC qualification