The CompanyThis is an exclusive opportunity to join Australia and New Zealand's leading distributor of consumer electronics. This company is also a reputable manufacturer of home appliances, with an extensive range of products and well-recognised brands. For the successful candidate, you will be welcomed into their dynamic team based in the brand new, luxurious Chatswood headquarters. The RoleWe are seeking a seasoned Customer Service Team Leader to nurture and mentor a team of call centre representatives. This role has a clear development plan for the right person, with the plan to progress into the Customer Service Manager within 12-18 months. The duties of the Call Centre Team Leader include:Coach and educate the Customer Care agents in soft skills, technical process and product knowledgeConduct monthly one-on-one’s with each team member to measure performance against KPIsInduct, mentor and coach new staff and provide ongoing training to the wider team Assist with the implementation of new customer service technology and processes Monitor calls, email and chat quality and generate reports based on the data The BenefitsA clear 12-18 month career progression plan to grow into the Customer Service ManagerBeautiful, brand-new office based in the heart of ChatswoodFriendly team who enjoy socialising togetherTeam birthday and milestone celebrationsStable permanent, full-time opportunityGenerous salary on offer3-minute walk from the Train Station, Metro Station and bus depot2-minute walk to Westfield Chatswood and Chatswood Chase About YouThe ideal candidate will demonstrate the following skills, experience and competencies:2 - 6 years experience within a Team Leader or Manager role within a Customer Service, Call Centre, Sales or Service environmentProven ability to coach, mentor and develop staffNatural ability to motivate the team and acknowledge their successA clear understanding of performance management and handling difficult conversationsWarm, calm, friendly nature with a passion for customer careNext StepsTo register your interest click “APPLY NOW”. Alternatively, please email your resume to email@example.comAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.