customer service - health insurance in Sydney CBD

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job details

posted
location
sydney cbd, new south wales
job category
Customer Service & Call Center
job type
permanent
reference number
90M0327150_1515622824
contact
louise fraser, randstad
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job description

It's official! HCF Health Insurance is the third largest Health Insurance provider in Australia and provides the most outstanding customer service of any organisation in Australia.

You will be working in a dynamic and high-performing inbound customer service team with strong leadership in place, on-going training and development, support, coaching and the potential to earn enviable commissions!

  • NSW Customer Service Team of the Year
  • Easiest health fund to do business with in Australia
  • National ‘Best of the Best’ award - Customer Service Institute of Australia.

Even better….. You will be working in brand new offices with all the best amenities.

Not many other companies in Australia have had this many awards for their sales and service ability. Its all about 'service with a smile' and focus on continuously exceeding customer expectations time and time again.

Imagine working for a company that invests so much time, effort and resources into its sales & service team?!

As a TRUE service superstar you will maximise call opportunities to promote services and products with the potential to earn attractive bonuses! This is a role for the REAL go getter who thrives on the thrill of making a sale and meeting targets, yet is still passionate about putting the customer first!

The hours of work for this position are rotating rosters between the hours of 8am-8pm, Monday- Friday.

Your responsibilities:

  • Receiving various inbound calls from members and non members.
  • Identify customer needs, using active listening skills and probing questions.
  • Build rapport with their members and help continue their reputation for excellent service.
  • Identifying which products and services best align with the customer cross-sell accordingly



Requirements:

  • You demonstrate strong written and verbal communication skills
  • You demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
  • You demonstrate the maturity to handle complex and often sensitive and emotional scenarios
  • You thrive in a team-based environment
  • You have the ability to navigate through different systems



If you are interested in this opportunity please click to apply now.



skills

Customer service

qualification

Customer service