customer service - guest retention specialist in Australia

posted
contact
nayomi siriwardane, randstad
job type
permanent
salary
AU$ 58,000 per year
apply now

job details

posted
location
australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 58,000 per year
reference number
90M0375859_1550124021
contact
nayomi siriwardane, randstad
apply now
Apply with

job description

  • Fast track your finance career in the auto-motive industry
  • Permanent retention role with a leading organization in auto-finance
  • Modern offices in Macquarie Park

Manage Guest contact and appointment setting to drive repeat purchase and retention within a high performing team and company.

Your new company

Work alongside other Guest Retention Representatives to improve the Guest experience and expectations. Your wider team is responsible for managing and servicing customer solutions. Your new company prides itself on service delivery fostering a culture of ownership, accountability, respect and ongoing improvement.

Your new role

  • Retain customers through direct contact and appointment setting
  • Liaise with sales development managers, dealers and other stakeholders
  • Engage in campaign creation and management through company databases
  • Conduct customer / guest research via company systems
  • Partake in monthly reporting and insights / observations to wider Retention team
  • Attend and actively participate in coaching, team meetings and company activities

Your skillset and experience

  • Previous retention and customer engagement experience is essential
  • Retention and service experience within fleets is preferable
  • Proficient communication skills and ability to perform in a fast paced environment

Your benefits

Shape your career within one of the leading auto-finance companies and enjoy growth and development opportunities. Your new team is a collaborative, high functioning team that values performance based on integrity and excellence.

Your next step

To launch your career, click ‘apply now’ or contact Nayomi, Consultant on 8215 1037.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

retention, customer service, engagement, sales, fleet, car dealership

qualification

no qualifications required

educational requirements

Secondary School/High School