customer service - global bank in Brisbane CBD

apply now

job details

posted
location
brisbane cbd, queensland
specialism
banking & financial services
job type
permanent
working hours
Full-Time
reference number
90M0358679_1539053128
contact
rachael de vault, randstad
apply now

job description

If you are looking to work within banking and financial services, in a fun, supportive and high performing team environment then this might be the role for you!

As this is working for a global leader in their field, we are looking for professional, customer service focused and driven individuals who are looking to work in a corporate environment. The recruitment process will commence ASAP.

Your Benefits:

  • Work for a global leader in a fun and energetic team environment
  • Career progression and long term opportunities
  • Build your career in the Banking and Finance industry
  • Attractive remuneration and staff benefits
  • Brisbane CBD Location, close to public transport

The Role:

We are looking for professional and driven individuals who are looking to work in a corporate, inbound contact centre environment.

Client Service Consultants are the first point of contact for phone and email based enquiries for the organisations products including; mortgages, credit cards, superannuation, investment portfolios and trade accounts. The team manages all inbound calls and processing for advisers, independent financial advisers and clients. You will work as part of an energetic, supportive, high performing team.

Duties:

  • Exceptional Customer Service when speaking with Advisers and Clients
  • Managing your own work flow
  • Use your industry, product knowledge and problem solving skills
  • Liaising with internal and external business customers
  • Delivering within agreed time frames.
  • Achieving KPI's
  • High level of service

Your Experience:

  • Retail, contact centre or hospitality experience essential
  • Experience in banking, finance or insurance contact centres or administration is desirable
  • A relevant degree in Economics, Finance, Commerce preferred but not essential
  • Outstanding verbal & written communication skills
  • Interest in pursuing a career in finance or banking
  • Strong emphasis on providing world class customer service
  • Must have a clear criminal & credit history

To apply online, please click on the appropriate link. Only successful applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

financial services

qualification

n/a

educational requirements

Secondary School/High School