The world’s best-known retail brands, major financial institutions, and millions of merchants worldwide trust our client for tech-forward, simple, and secure ways to accept payments from anyone at any time. Their passion is to empower their clients with the systems and data they need to refine the customer journey and accelerate growth.
We are on the look out for Customer Service Consultants to join our clients outbound contact centre team, who will be responsible for ensuring that service level agreements with the clients are met through controlling the customer enquires, from beginning to end.
Day to day this role will see you:
- Assisting with client requests regarding their payment devices and cloud services
- Accept client requests and entering details onto CRM system (Salesforce)
- Arranging stock dispatch
- Making contact with merchants to set up payment terminals
- Ensure all call ques are monitored
- Close completed calls directly onto the system, including any details of stock, serial numbers, asset numbers and any relevant notes.
- Ensure technicians have scheduled install dates
- Complete client specific reports as directed by team leader
- Make necessary arrangements to have stock returned to repairers/clients
- Provide assistance to other teams as directed
- Perform other job related duties as requested
Who we are looking for:
- Someone with a passion for customer service, with previous experience working in this industry
- Someone who is a quick thinker, and able to think outside the box
- Possesses excellent communication skills, both written and verbal
- Outstanding interpersonal skills, with the ability to build rapport with both internal and external stakeholders
- Somebody who takes the time to understand the customer
- A team player!
This is a full time, on going contract with the view to go permanent. The hours are full time Mon- Fri, with some weekend work. They offer a hybrid working environment, so you can enjoy working from home as well as their office based in Essendon Fields.
If you are looking for a team that is close knit, values diversity and praises with rewards and recognition on a monthly basis, then look no further. Please APPLY NOW or email your CV directly to email@example.com and don't miss out on this great opportunity to make your start in a massive industry.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....