Are you an customer service extraordinaire? We want you! Join a fantastic and rewarding salary packaging and novated leasing provider located in Melbourne's CBD in a full time permanent position. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed!
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What in it for you:
- Competitive entry-level salary $61,500 p.a. plus super
- Monthly monetary incentive (this is not a sales role)
- Full training provided across 5 weeks in the offce
- Comprehensive training and development
- Dynamic, vibrant & passionate team who celebrate the small and large wins together
- Reward & recognition programs with long term career prospects
About the Role:
As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment where you will play a key role in providing a high quality first point of contact for novated leasing customers and ensure they receive the best possible care.
Your responsibilities will include:
- Assisting customers with general queries via phone while maintaining a first call resolution focus
- Handle customer enquiries promptly and while maintaining confidentiality and discretion in the performance of all duties
- Provide quality advice to customers regarding relevant relevant health insurance products
- Display a strong work ethic and a genuine desire to assist others
Hours: This is a full-time permanent role working to a rotating roster 8am-8pm Mon-Fri. Hybrid working 3 days in the office, 2 days from home.
Start Date: Flexible start dates is on offer - able to begin either asap or up to early January.
Skills and Experience:
Our client is looking for someone with previous experience in a contact centre environment or customer service. If you bring experience in financial services or are a recent graduate looking to make your first step, we encourage you to apply!
- Extremely clear and high level communication skills
- Experience in an administrative or office environment
- Strong PC skills and ability to work on computer-based applications
- Previous experience in a financial services setting would be highly regarded
Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.