Be part of a business who provides a user-friendly online presence, personalised service and a comprehensive range of high quality products, directly to Australia's trade businesses with a focus or service delivery and exceeding customer expectations.
As a Customer Service Consultant, you will be responsible for handling inbound and outbound contacts and guiding customers through their journey to secure long-term relationships in line with client and company requirements to meet KPI and targets.
... Key Task and Responsibilities
- Build rapport with customers
- Understand customer needs and investigate solutions
- Make recommendations and generate quotes
- Handle any objections or concerns from customers or leads
- Onboard new customers and set up accounts
The ideal candidate:
- Positive, high energy with a can do attitude to learn and take on feedback
- Ability to build rapport and effective relationships within the business and customers
- Drive to exceed expectations and celebrating wins
- Good computer skills - Microsoft office suites and CRM
- Professional and personable verbal and written communication
- Ability to be flexible, resourceful and solution focused.
- Experience in trade sales/ customer service will highly regarded
To apply, please follow the apply now prompts.
For more information, please email Chanel Hirons on chanel.hirons@randstad.com.au or call on 8468 8010 for a confidential discussion.
If the position is not quite right and you are on the hunt for your next opportunity within Engineering, Defence, Manufacturing and Supply Chain, LET’S CONNECT!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
