customer service - bondi junction in Bondi Junction

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job details

posted
location
bondi junction, new south wales
specialism
call centre & customer service
job type
permanent
salary
AU$ 55,000 per year
reference number
90M0346905_1526095576
contact
anita ivanoski, randstad
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job description

It's official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national 'Best of the Best' award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia!

Join a LEADING not-for-profit insurance fund as a customer service and sales superstar!

In this organisation, as the cliché goes - "the customer is always number one!"

Whilst it's all about 'service with a smile' and continuously exceeding customer expectations time and time again, as a TRUE sales star you will be a first point of contact with customers and a brand ambassador! This is a customer facing role within a retail branch combined with an element of sales where you are required to assist in resolving various customer enquiries. You will represent the brand and be focused on delighting every customer! No two days are ever the same!

This role will commence in June 2018.

This role has part-time hours Monday to Friday with rotating Saturdays. The salary package is calculated pro rata.

Based in Bondi Junction your role will involve:

  • Consistently providing outstanding face to face customer service
  • Building rapport with their members and help continue their reputation as the 'easiest health fund to do business with'
  • Meeting strict sales KPI's and targets
  • Processing of claims
  • Identifying which products and services best align with the customer and up-sell and cross-sell accordingly
  • Focus on continuous improvement

To be considered for this role, you are required to:

  • Demonstrate experience in sales and customer service
  • Demonstrate strong written and verbal communication skills
  • Have exceptional attention to detail
  • Have highly effective negotiation skills
  • Posses well-developed interpersonal skills
  • Demonstrate empathy
  • Be a problem solver
  • Thrive in a team-based and sales environment

What’s in it for you!

  • Have a large and reputable company on your CV!
  • Achieve a work-life balance
  • Close to public transport, restaurants and shopping
  • Receive healthcare discounts and study assistance benefits!

If you are interested in this opportunity please click to apply now, as this role is moving quickly! For any further information please contact Anita Ivanoski on 8215 1021

Please note, Australian citizenship or permanent residency is essential for this role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

na

qualification

na

educational requirements

Secondary School/High School