customer service - big 4 bank in Rhodes

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job details

posted
location
rhodes, new south wales
specialism
call centre & customer service
job type
temporary
reference number
90M0347570_1533625902
contact
louise fraser, randstad
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job description

Your new company

To be successful in this customer service role you will go above and beyond to achieve great results for the customer, the company and yourself. This Big 4 Bank’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role

As part of the Customer Service Team, your main responsibilities will include:

  • Working in a large contact centre
  • Working through multiple screens to update customer information
  • Understanding the customers situation to advise of the best possible solution.
  • Answering phone calls from corporate and business customers regarding all banking enquiries.
  • Communicating via e-mail and phone to customers.

Hours:

This is a full time role working from Monday to Sunday on a rotating roster with hours falling between 8am and 9pm.

**you must have Australian or New Zealand citizenship or permanent residency status**

What you'll need to succeed

We're looking for individuals with:

  • Proven communication skills and a good understanding of customer needs.
  • Good time management and problem solving skills.
  • Someone who enjoys linking in with customers over the phone to build relationships
  • The ability to work as part of a high energy, supportive team environment.

What you'll get in return

In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within one of the biggest Banks in Australia.

If you're interested in this role, click 'apply now'.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, banking

qualification

no minimum

educational requirements

Secondary School/High School