customer service banking inbound in Melbourne

posted
contact
isabelle bonaventura, randstad
job type
contract

job details

posted
location
melbourne, victoria
specialism
banking & financial services
job type
contract
working hours
Full-Time
reference number
90M0434074_1608682591
contact
isabelle bonaventura, randstad
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job description

This role will see you build relationships with small business owners, offering advice and on the spot solutions whilst building strong rapport and engagement with your clients. This role will see you utilising your communication skills daily, business and financial accumen, as well as emotional intelligence to offer tailored resolutions to each of your clients.

Join one of the big 4 to take the next step in your banking and finance career!

Role Responsibilities:

  • First point of contact for small business owners
  • Daily phone based communication, handling enquiries
  • Offer insights and knowledge tailored to their industry
  • Build strong client relationships and offer genuine support and advice
  • Identify any risks and offer retention solutions
  • Maintain customer database and records
  • Contribute to business improvement and growth, uphold premium service

Essential Skills:

  • Previous experience in a retail customer facing or sales based role
  • Excellent written and verbal communication skills
  • Strong technology skills, computer literate
  • Ability to liase with customers from all backgrounds and business stakeholders
  • Desire to develop and grow in a long term career in business banking
  • Available to work on a rotating roster Monday - Friday between 8am-8pm

Benefits for you:

  • Competitive hourly rate and temp to perm opportunity
  • Dedicated training and coaching
  • Opportunity to gain proffesional accreditations in the finance industry
  • Excellent long term career opportunities with one of Australia's best banks.

This role is due to commence early February 2021. Successful candidates will be contacted the week commencing the 4th of January, and must be available to attend virtual assessment centres on the 19th, 20th and 21st of January.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Previous experience in customer service/ sales based role

qualification

Previous experience in customer service/ sales based role

educational requirements

Secondary School/High School