customer service and administration in Seven Hills

posted
contact
margaret ters, randstad
job type
permanent
salary
AU$ 55,000 - AU$ 56,000 per year
apply now

job details

posted
location
seven hills, new south wales
specialism
administration & office support
job type
permanent
working hours
Full-Time
salary
AU$ 55,000 - AU$ 56,000 per year
reference number
90M0366184_1552601184
contact
margaret ters, randstad
apply now
Apply with

job description

The Role:

We currently have an exciting Customer Service Administrator role available based in Seven Hills, working for an ASX Listed Company. This company represent a very well known brand in their field. In this role, you will be responsible to provide outstanding customer service to customers across Australia. This role will see you become the “go-to” person when these customers have any concerns or needs. You will be working in collaborative team environment, where the culture is fun, hard working and focused on individual growth and development.

Your typical day:

  • High quality phone, email and website based customer service.
  • Conducting follow-up calls with customers regarding product orders.
  • Maintain current knowledge of products and services.
  • Resolving customer enquiries / complaints in a satisfactory manner to both parties.
  • Logging customer issues and requests in CRM database.
  • Manage first level of inbound contact and deliver first leave of response.
  • Monitor satisfaction levels of customer to provide a quality service that meets or exceeds the customers expectations.

Your profile:

  • Experience working in a customer service focused role with good stability.
  • Ability to build rapport, trust and sound relationships quickly over the phone.
  • Confidence and excellent communication skills.
  • Strong computer literacy and CRM database management skills.
  • Positive, self-motivated & result oriented attitude.
  • Desire to succeed & PASSION to assist customers.

What's in it for you?

  • Opportunity to work for an ASX Listed company!
  • Work closer to home with free parking onsite.
  • Real and fast tracked career progression opportunities.
  • Full training provided.
  • Stable, full-time hours working Monday to Friday.

This busy and challenging role requires a candidate who is flexible and able to positively influence staff and liaise with fellow team members. In return there is a flexible and supportive work environment and the opportunity to progress your career. If you are a motivated self-starter looking for a great opportunity with a market leader, please apply. If you require any further information please contact Margaret Ters on 9615 5353 or email margaret.ters@randstad.com.au

Apply NOW. This role won't last long!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Admin, customer service, call center, sales

qualification

no

educational requirements

Secondary School/High School