Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You:Excellent written and verbal communication skills.Customer service focused.Great capabilities to manage demanding and high volume processes with high levels of complexity.Ability to problem complex enquiries and offer solutions in a timely manner.Highly organised and able to prioritise and coordinate demanding tasks and your workflow.Ability to use a variety of sales skills and techniques to ensure prospective leads are convertedinto joining members.Highly resilient and capable of learning from mistakes and set backs.Self motivated and driven.Ability to work well autonomously and in a team to achieve common goals.Strong administration skills and speedy data entry skills for processing transactions accurately.1-2 years experience working in a call centre and sales environment.Knowledge of health insurance, general insurance or financial services.Savvy and highly competent and adaptable with technology and navigation.Knowledge of health insurance, general insurance or financial services. Key Responsibilities:Record keeping of customer transactions.Responding to heavy volume inbound and outbound calls, listening and proving solutions as required.Offering the highest level of information about our products and services.Driving sales campaigns through largely inbound calls.Assisting in the retention of members.Acting as a first point of contact for our client, you will be providing excellent written and verbal communication to promote their services and engage their clients.Complaints investigated or escalated as required.Knowledge and understanding of the complexities of private health insurance.Rapport building with clients over the phone to close sales while providing exceptional service delivery.Attending to enquiries and checking information while ensuring accurate details and an excellent service is provided via strong multi tasking on demanding tasks and workflow.Ability to listen on calls and pick up key information in a fast manner.Manage and maintain databases with members and provider details. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.