customer service agent - multiple roles.

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.

About your new role

As customer service agent, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.

• Assessing customers for eligibility for EAPA vouchers and work with energy retailers to assist customers,
• Being the first point of contact first point of contact for internal and external customers through effective and timely communication, issuing of vouchers and reports.
• Evaluating energy rebate customer applications and provide contact centre services for the energy rebates, including email and phone support.

What you will need

The customer service agents are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• Excellent interpersonal communication skills
• High level of professionalism and work ethic
• Strong problem solving abilities, especially in a fast-paced environment
• A positive and resilient outlook
• Advanced computer literacy skills and able to pick up new systems quickly
• Previous experience in a contact centre

There are multiple roles available working from Parramatta. You will need to be available for a minimum of 6 months.

This is a great opportunity

Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.

1. Work as part of a diverse workforce
2. Make time for what counts
3. Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact marcin.sajna@randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.