customer service agent - multiple opportunities in Brisbane CBD

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job details

posted
location
brisbane cbd, queensland
specialism
call centre & customer service
job type
permanent
reference number
90M0352283_1533250509
contact
danielle carr, randstad
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job description

About the Company

Want an exciting fast paced career within a leader in their field? Our client is dedicated to delivering exceptional customer service to members of the community and resolving their queries. With multiple opportunities available, now is the time to apply for this brilliant opportunity!

About the Role

This is a fast paced role dealing with customer enquiries, inbound calls and query resolution. There’s the possibility to move into different areas within the company provided you demonstrate your ‘can do’ attitude with the willingness to improve on your current skill set.

  • Multiple permanent positions available
  • Rotating roster from 7am - 7pm, Monday to Friday (no weekend work!)
  • $44,143 plus super
  • Working in a large contact centre
  • 7 weeks full time training provided
  • Start Date 3rd September

Duties & Responsibilities

  • Be a customer service leader driving high end quality customer service at all times
  • Perform administrative duties for enquiries
  • Inbound calls relating to personal customer enquiries
  • Administration and compliance
  • Abide by professional policies and procedures set in place

About You

To be successful in this position you will work well under pressure and have exceptional communication. Retail & Hospitality candidates with exceptional communication skills will still be considered and urged to apply. You will have good comprehension skills and can communicate with different people from all walks of life. Your ability to learn new systems will be strong and you will also have the ability to adapt to change.

Skills & Experience

  • Minimum 12 month face to face customer service experience
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • Ability to learn and retain knowledge quickly and effectively
  • Possess full working rights in Australia

Culture & Benefits

This a fantastic opportunity to join a large and well known contact centre in Brisbane, with paid in depth training. With a large team on site, you will feel supported and nurtured in your new role and receive continual training. You will get experience working within a great team environment with lots of perks on offer including career progression, CBD location which is a short walk from public transport and great cafes around to enjoy on your break.

** National police and background check is required for all applicants **

If the above sounds like you, we want to talk to you! This opportunity is available immediately so Apply NOW.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service

qualification

High School Certificate

educational requirements

Secondary School/High School