customer service advisor.

Randstad are currently seeking customer service professionals to join a busy call centre located in the Adelaide CBD. As a Customer Service Advisor, you will play a key role in ensuring a high level of customer service is provided to everyone you liaise with. The core function of this role is speaking to customers and services to assess eligibility for financial applications.

Tasks include, but are not limited to:

• Inbound and outbound calls - variety of stakeholders internally and externally within the business
• Providing accurate details for customers finanical applications
• Data entry for lodgement of contracts
• Interpreting guidelines and accurately assessing eligibility
• Meeting deadlines and targets/daily KPIs

The ideal candidate will have:

• Excellent customer service and communication skills
• Ability to build and maintain relationships
• Ability to handle complex enquiries and/or issues
• Ability to problem solve
• High attention to detail
• Strong teamwork skills
• Proven experience with usage of various systems/databases

Benefits:

• Competitive pay rate
• Enjoy the convenience of working in the CBD with easy access to public transport
• This organisation offers extensive and thorough training programs which aid staff learning and development
• Full-time hours provided - casual to permanent opportunities

Applications:

If you feel your skills match the above criteria, please attention your CV in MS Word format to Juanita Forster then click APPLY now! Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.