customer service advisor - helpdesk in Mulgrave

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job details

posted
location
mulgrave, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
au$ 45,000 - au$ 55,000 per year
reference number
90M0363057_1538978416
contact
phillippa whiteman, randstad
phone
03 8319 1183
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job description

About our client

A global leader in their field, our client pave the way in providing facilities management solutions to a wide range of clients. Working nationwide across Australia, our client have recently won a new project which has created a number of exciting opportunities.

About the role

We are thrilled to offer both a Full Time Maternity Leave (Mon - Fri) contract alongside Part Time support working weekends. Reporting into the Helpdesk Manager, you will be responsible for answering both inbound and outbound calls in an efficient and professional manner.

Responsibilities include:

  • Answer inbound calls and make outbound calls in an efficient, professional and courteous manner
  • Resolve, manage and escalate problems logged with the Help-desk in accordance with policies and procedures.
  • Liaise professionally with technicians and contractors in order to prioritise calls enabling swift response times to be determined.

About you

you will be a customer focused professional who has the ability to prioritise tasks and complete work to a high standard. Due to the nature of calls you must work with strong attention to detail and high degree of accuracy. You will be able to work and cooperate with a range of stakeholders in a productive and cooperative manner.

Other key skills include;

  • Anticipate and identify customer needs promptly and efficiently
  • Ability to listen, interpret and clearly communicate both in writing and verbally
  • Demonstrates strong work ethic, enthusiasm and motivation
  • Strong stakeholder engagement

Apply now

We would love to hear from you and discuss how this role can build your career within one of Australia's leading employers. Get in touch today providing your recent resume for consideration.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service / helpdesk /

qualification

none

educational requirements

Primary School/Junior High