customer service advisor - big four bank in Melbourne CBD

phillippa whiteman, randstad
job type
AU$ 28.00 - AU$ 30.00 per hour
apply now

job details

melbourne cbd, victoria
banking & financial services
job type
working hours
AU$ 28.00 - AU$ 30.00 per hour
reference number
phillippa whiteman, randstad
03 8319 1183
apply now
Apply with

job description

Why work for our client

Our client are proud to be one of Australia's BIG 4 Banking experts who are passionate about providing exceptional levels of service to their clients across Australia.

Located in the heart of Melbourne CBD, you will have the opportunity to work alongside approximately 1000 people who respond to inbound call enquiries on a daily basis. You will get the opportunity to learn from the best with their world class onboarding program and trainers who will teach you the world of banking.

What you need to know

This role is offered on a Full-time basis working 5 days per week (Mon - Fri) on a rotating roster between 8:15am- 7:15pm non daylight savings / 8:15am – 8:15pm daylight savings.

What you will be doing.

In the home loans teams the calls would be from Solicitors, Lenders and Mortgage Brokers regarding the home loan process once an application has been lodged through, for example asking about settlement dates,providing additional documents etc

Who we are looking for?

Ideally you will have previous experience working in a customer service oriented role with a passion for delivering world class service to customers. You will be energetic and enthusiastic with a hunger for learning and growing a successful career. Further traits that will make you successful include;

  • Excellent written/verbal communication skills
  • Problem solving ability/ability to think outside the square
  • Team Orientated
  • Work effectively in a dynamic environment and embraces change
  • Has leadership potential
  • Relationship/stakeholder management
  • Attention to detail
  • Performance/outcome driven
  • High level of computer literacy
  • Excellent time management

Sound like you?

Don't wait, we would love to hear from you and get your career started with this fantastic employer of choice. Contact Julia today on 03 8319 1182 or email:

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


customer service / helpdesk / client services


high school diploma

educational requirements

Primary School/Junior High