customer service administration in Parramatta

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job details

parramatta, new south wales
administration & office support
job type
AU$ 50,000 - AU$ 55,000 per year
reference number
alicia galluzzo, randstad
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job description

About the role:

You will join a leading service provider located nearby to Parramatta. The company is a well established name in the gas, electricity and renewable energy field. Due to their recent acquisition of a government maintenance contract, the organisation has multiple vacancies in their customer service team. The company culture is hard working, team focused and motivated by individual growth and development. As a member of the customer service team, your duties will relate to both dispatch and customer service.

Your new role:

  • Allocate and co-ordinate maintenance and response works for customers.
  • Ensuring works are to be performed within specified timeframes.
  • Assign and allocate works to installation sub-contractors.
  • Support technicians in the filed to ensure productivity is as high as possible.
  • Input of data to generate reports relating to; job progress, field technician’s work load and general efficiency.
  • Outbound calls to customers who have lodged a service request to set an appointment.
  • Listening and responding to customer emails, voicemails and inbound calls.
  • Log calls, create job in the system and attach the service request on the job.
  • Liaise with key stakeholders about the works and the requirements ensuring that customers are kept updated throughout the process.

Your profile will demonstrate:

  • Recent proven experience in a customer service, scheduling or dispatch role will be highly regarded.
  • Ability to effectively communicate both in oral and written form.
  • Sound understanding of town and suburbs within NSW area.
  • Sound skills in problem solving / conflict resolution.
  • Self-motivated and able to work under pressure.
  • Present professionally in business attire and
  • Ability to organise own work priorities to meet strict deadlines.

Benefits to you:

  • Attractive pay rate on offer of $28.60 per hour + superannuation.
  • Full-time hours with view for permanency
  • Unlimited career growth opportunities across various business units.
  • Professional and corporate office space.

For any additional information please contact Alicia Galluzzo on 9615 5379 or

The organisation are looking to get people on board ASAP! Apply now as these roles won't last long!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service phone based Role


No Qualifications needed. Experience is prefered

educational requirements

Secondary School/High School