customer information representative in Canberra CBD

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job details

canberra cbd, australian capital territory
call centre & customer service
job type
working hours
reference number
mirinda curtis, randstad
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job description

Your new company
Our client is a leader within their industry, focused on providing the best outcomes possible for their members and customers. They believe in experience first and foremost and have their members and customers best interests at the heart of everything they do.

Your new role
As a Customer Representative you will be dealing with member & customer enquiries related to the products and services held by your organisation, you will work as part of a team to handle a mix of inbound calls, emails ad written correspondence within agreed service levels.

You will have a passion for dealing with, engaging with & resolving customer enquiries – you will be responsible for communicating effectively and working collaboratively deliver outstanding customer service outcomes for members and customers.

You will be highly motivated, with the ability to work as part of a team and individually in a busy and structured environment.

Your dedication to the customer experience will be evident through your ability to achieve targets whilst providing effective solutions that meet customer needs.

What you’ll need to exceed

  • Exceptional customer service skills
  • Natural motivation to deliver results, achieve individual targets and improve your performance
  • Experience in working in a rostered work environment
  • Excellent telephone and communication skills
  • A positive personality with a can-do attitude
  • A strong work ethic, taking pride in every customer interaction and an attention to detail
  • Pride in delivering solutions to enquiries in a timely and efficient manner, and delivering legendary customer service
  • Call centre experience will be highly regarded

What you’ll get in return

  • A competitive salary
  • Extensive on the job training and development
  • Supportive team in new offices

What you will need to do
If you are interested in the role, apply now via the appropriate link. Alternatively, if you would like to have a confidential discussion regarding the role please call us today on 6132 3812.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Information Representative


Customer Service

educational requirements

Secondary School/High School