customer information representative, employer services in Canberra CBD

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job details

canberra cbd, australian capital territory
call centre & customer service
job type
working hours
reference number
adrianne morton, randstad
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job description

Your new company

Our client is a leader within their industry, focused on providing the best outcomes possible for their members and customers. They believe in experience first and foremost and have their members and customers best interests at the heart of everything they do.

Your new role

As an Employer Services Customer Information Representative you will respond to a variety of phone and email enquiries as the first point of contact for operational client enquiries. You will work collaboratively with other internal and external stakeholders to deliver outstanding customer service outcomes for your clients.

What you’ll need to exceed

  • Exceptional customer service skills - minimum of 2 years experience in a customer service role
  • Excellent written and verbal skills
  • Strong stakeholder engagement and relationship building skills
  • The ability to hold yourself accountable and actively develop your skill set
  • The ability to interpret complex legislation
  • The ability to work to and achieve individual performance targets
  • Demonstrated resilience and ability to adapt to change
  • RG146 (superannuation) qualification or the ability to obtain

What you’ll get in return

  • A competitive salary
  • Extensive on the job training and development
  • Supportive team in new offices

What you need to do

If you are interested in the role, apply now via the appropriate link. Alternatively, if you would like to have a confidential discussion regarding this role please call us today on 6132 3805.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


call centre payroll



educational requirements

Secondary School/High School