customer information officer in Perth

giulia bertolini, randstad
job type
AU$ 28.00 - AU$ 29.00 per hour

job details

perth, western australia
call centre & customer service
job type
working hours
AU$ 28.00 - AU$ 29.00 per hour
reference number
giulia bertolini, randstad
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job description

About Randstad

Randstad is a global market leader providing specialised recruitment solutions across a variety of industry sectors and spanning across 39 countries in the world. As an employer of choice, we have developed a culture that will challenge you, keep you interested and develop

The Role:

To provide first point resolution and support for all customer service interfaces serviced by the Department
Your duties will include:
  • Answering high volume inbound calls
  • Providing consistently high levels of customer service.
  • Adhering to various policies and procedures.
  • Handling various inquiries and diverting/escalating calls where appropriate.
  • Data entry into various computer systems
  • Scheduling call backs and following up with customers where appropriate
  • Updating the database with correct customer information
Skill, knowledge and experience in:
  • Provision of customer-focused service in a team environment
  • Building and enhancing understanding and relationships with customers
  • Provision of information in a concise and accurate manner, and within time constraints
  • Analysis and problem solving
  • The use of PCs and associated software including the use of multiple applications simultaneously

To apply, click on the 'apply now'

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Fast paced, exciting role available, Admin, State Government, customer service


No qualifications needed

educational requirements

Secondary School/High School