customer information officer in Perth CBD

posted
contact
giulia bertolini, randstad
job type
contract
salary
AU$ 40.00 per hour
apply now

job details

posted
location
perth cbd, western australia
specialism
call centre & customer service
job type
contract
working hours
Full-Time
salary
AU$ 40.00 per hour
reference number
90M0372761_1551416833
contact
giulia bertolini, randstad
apply now
Apply with

job description

About Randstad

Randstad is a global market leader providing specialised recruitment solutions across a variety of industry sectors and spanning across 39 countries in the world. As an employer of choice, we have developed a culture that will challenge you, keep you interested and develop

The Role:

To provide first point resolution and support for all customer service interfaces serviced by the Customer Information Centre. Your duties will include:
  • Answering high volume inbound calls
  • Providing consistently high levels of customer service.
  • Adhering to various policies and procedures.
  • Handling various enquiries and diverting/escalating calls where appropriate.
  • Data entry into various computer systems
  • Scheduling call backs and following up with customers where appropriate
  • Updating the database with correct customer information
Skill, knowledge and experience in:
  • Provision of customer focused service in a team environment
  • Building and enhancing understanding and relationships with customers
  • Provision of information in a concise and accurate manner, and within time constraints
  • Analysis and problem solving
  • The use of PCs and associated software including the use of multiple applications simultaneously

To apply, click on the 'apply now' or for a confidential discussion, please email Giulia Bertolini directly at giulia.bertolini@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Fast paced, exciting role available, Admin, State Government, customer service

qualification

No qualifications needed

educational requirements

Secondary School/High School