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customer identity remediation phone analyst.

job details

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    job details

    Your New Company

    Located in the heart of the CBD, this is one of Australia’s Big 4 banks. This organization is promoted for the level of support it provides their employees, their impact and safekeeping of the wider community and their dedication to providing opportunities to their customers to meet their financial goals.


    They truly believe in developing and supporting their people to help build a team to drive change for their customers and the wider community.


    Your New Role

    You will be a passionate and motivated individual, who loves to get into the detail. You will be able to work autonomously to help support customers by building strategies and implementing them across the customer base to assist with identifying and protecting them from fraud detection.

    This role is responsible for delivery of Remediation activity for our non-individual customers and ensuring the output is compliant with the AML/CTF Program and Standards. There will be a range of activity required from the initial investigation of the customer’s profile and contact strategy via phone and emails. The opportunity will allow you to learn and grow withing the CIR team.

    How you will contribute

    • Working with the team to complete analysis of large data sets to identify fraudulent patterns
    • Work with Service Portfolio Leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
    • Collect, analyze and model data to develop and enhance detection strategies
    • Maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximize efficiency and minimize risk to the Group and its employees.
    • Provide powerful visual and written insights using data analysis to support decision making

    What you will bring to the team

    • You will have the ability to work autonomously and efficiently
    • You will have strong administrative skills along with the ability to work efficiently with multiple systems
    • You will have a strong understanding in the AML/CTF regulatory frameworks, especially KYC
    • Experience in fraud, risk or anti-money crime is essential, and any experience from the banking and financial services industry will be highly regarded
    • You will be resilient and have excellent ability to communicate both verbally and digitally
    • You will be naturally inquisitive, have an analytical mindset and enjoy problem solving

    Any experience with the following systems is advantageous; Python, SAS, Oracle, Server, SQL


    Training and Induction

    • The role will commence on 29th August for an initial 12-month contract, with the change to extend or be made permanent after this time.
    • The training will be for 2 weeks and delicvered via Zoom.
    • You will work 38 hours per week from Monday to Friday 8am – 8pm on a rotating roster, and very occasional Saturday’s 9am – 5pm.
    • You will be based out of the Docklands and go into the office once a week.

    Benefits for you

    • A supporting and rewarding work culture
    • Flexible working hours and arrangements
    • Career growth opportunities
    • Wellness facilities and programs for both yourself and your family


    If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au

    Please note: due to the volume of applications, only shortlisted candidates who are AUstralian/NZ citizens or permanent residents will be contacted.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Your New Company

    Located in the heart of the CBD, this is one of Australia’s Big 4 banks. This organization is promoted for the level of support it provides their employees, their impact and safekeeping of the wider community and their dedication to providing opportunities to their customers to meet their financial goals.


    They truly believe in developing and supporting their people to help build a team to drive change for their customers and the wider community.


    Your New Role

    You will be a passionate and motivated individual, who loves to get into the detail. You will be able to work autonomously to help support customers by building strategies and implementing them across the customer base to assist with identifying and protecting them from fraud detection.

    This role is responsible for delivery of Remediation activity for our non-individual customers and ensuring the output is compliant with the AML/CTF Program and Standards. There will be a range of activity required from the initial investigation of the customer’s profile and contact strategy via phone and emails. The opportunity will allow you to learn and grow withing the CIR team.

    How you will contribute

    • Working with the team to complete analysis of large data sets to identify fraudulent patterns
    • Work with Service Portfolio Leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
    • Collect, analyze and model data to develop and enhance detection strategies
    • Maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximize efficiency and minimize risk to the Group and its employees.
    • Provide powerful visual and written insights using data analysis to support decision making

    What you will bring to the team

    • You will have the ability to work autonomously and efficiently
    • You will have strong administrative skills along with the ability to work efficiently with multiple systems
    • You will have a strong understanding in the AML/CTF regulatory frameworks, especially KYC
    • Experience in fraud, risk or anti-money crime is essential, and any experience from the banking and financial services industry will be highly regarded
    • You will be resilient and have excellent ability to communicate both verbally and digitally
    • You will be naturally inquisitive, have an analytical mindset and enjoy problem solving

    Any experience with the following systems is advantageous; Python, SAS, Oracle, Server, SQL


    Training and Induction

    • The role will commence on 29th August for an initial 12-month contract, with the change to extend or be made permanent after this time.
    • The training will be for 2 weeks and delicvered via Zoom.
    • You will work 38 hours per week from Monday to Friday 8am – 8pm on a rotating roster, and very occasional Saturday’s 9am – 5pm.
    • You will be based out of the Docklands and go into the office once a week.

    Benefits for you

    • A supporting and rewarding work culture
    • Flexible working hours and arrangements
    • Career growth opportunities
    • Wellness facilities and programs for both yourself and your family


    If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au

    Please note: due to the volume of applications, only shortlisted candidates who are AUstralian/NZ citizens or permanent residents will be contacted.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.