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customer fulfilment representative.

job details

summary

    job details
    We are seeking someone with the drive for customer service to join our client’s team in a permanent capacity. This client specialises in electrical lighting equipment, full product training will be provided and you will be joining a great team!

    As the successful Customer Fulfilment Representative the core of your role is to assist the organisation's customer base with enquiries via phone and email, processing orders including website orders.

    Under every aspect of our clients business is a vision to give every one of their customers a first class leading service throughout all aspects of the process, from initial enquiry through to invoice and dispatch.


    Duties:

    • Provide exceptional customer service via phone, email and social media
    • Achieve KPIs, objectives and targets individually and team based
    • Effectively collaborate with internal teams and external stakeholders
    • Provide product information (training provided)
    • Prepare Sales Quotes and process orders in a timely manner
    • Resolve customer enquiries via phone, email and social media

    To be successful for this position, you will need:

    • Customer Service and administration experience
    • Confidence in providing product knowledge/recommendations once trained
    • Excellent verbal and written communication
    • Great team ethic, you will be joining a wonderful and supportive team
    • National Police Clearance - or willing to obtain


    Randstad is committed to identifying the perfect match between our clients, candidates and their true fit to the job. If you feel your skills match the above criteria please attention your CV in MS Word format to Sarah-Jane Turner and click apply now. Please note only short listed candidates will be contacted.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    We are seeking someone with the drive for customer service to join our client’s team in a permanent capacity. This client specialises in electrical lighting equipment, full product training will be provided and you will be joining a great team!

    As the successful Customer Fulfilment Representative the core of your role is to assist the organisation's customer base with enquiries via phone and email, processing orders including website orders.

    Under every aspect of our clients business is a vision to give every one of their customers a first class leading service throughout all aspects of the process, from initial enquiry through to invoice and dispatch.


    Duties:

    • Provide exceptional customer service via phone, email and social media
    • Achieve KPIs, objectives and targets individually and team based
    • Effectively collaborate with internal teams and external stakeholders
    • Provide product information (training provided)
    • Prepare Sales Quotes and process orders in a timely manner
    • Resolve customer enquiries via phone, email and social media

    To be successful for this position, you will need:

    • Customer Service and administration experience
    • Confidence in providing product knowledge/recommendations once trained
    • Excellent verbal and written communication
    • Great team ethic, you will be joining a wonderful and supportive team
    • National Police Clearance - or willing to obtain


    Randstad is committed to identifying the perfect match between our clients, candidates and their true fit to the job. If you feel your skills match the above criteria please attention your CV in MS Word format to Sarah-Jane Turner and click apply now. Please note only short listed candidates will be contacted.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.