customer experience designer in Sydney

posted
contact
emilia maiello, randstad
job type
temporary
salary
AU$ 750 - AU$ 790 per day

job details

posted
location
sydney, new south wales
specialism
digital
job type
temporary
working hours
Full-Time
salary
AU$ 750 - AU$ 790 per day
reference number
90M0426853_1601017541
contact
emilia maiello, randstad
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job description

This is an initial 6 month contract with a State Government Agency based in the CBD. As a Customer Experience Designer, you will bring human centred design skills and thinking to support and guide the customer experience. You will also lead the development and implementation of key strategies. The Customer Experience Designer will also advise business leaders on actions to support enhanced customer outcomes and ensure these are aligned with the organisations customer experience objectives.

Key accountabilities:

  • Design and define the customer experience
  • Advise and guide the business on the changes which are required to achieve identified customer outcomes and ensure these effectively communicated with stakeholder
  • Advise and guide the development of in-house human centred design capability and projects including the design of digital experiences
  • Coordinate the dissemination of customer experience design capability through the service lines to support enhanced outcomes.
  • Design and implement strategies to enhance customer experience at key service points and ensure their integration into the procedures and systems applied in each customer interaction.


    Essential requirements:
  • Highly customer-focused with the ability to drive improvement
  • Minimum of 5 years experience in a Customer Experience Design role
  • Experience in Government t or Insurance highly regarded
  • Excellent stakeholder management skills

For further information and to send along your application, please contact Emilia Maiello on (02) 8095 1650 / emilia.maiello@randstad.com.au and apply given the link provided.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Experienced Customer Experience Designer

qualification

•Highly customer-focused with the ability to drive improvement
•Minimum of 5 years experience in a Customer Experience Design role
•Experience in Government or Insurance highly regarded

educational requirements

Bachelor Degree