customer experience administrators in Morwell

posted
contact
rebecca slaviero, randstad
job type
temporary
salary
AU$ 28.00 - AU$ 31.00 per hour
apply now

job details

posted
location
morwell, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 28.00 - AU$ 31.00 per hour
experience
1 year
reference number
90M0373447_1554354463
contact
rebecca slaviero, randstad
apply now
Apply with

job description

About the Company

Want an exciting fast paced career within a Victorian State Government organisation based in MORWELL with opportunity for growth? Our client is expanding and requiring Contact centre professionals to join their team. They are dedicated to Victoria’s sustainability and offer environmentally friendly solutions.

About the Role

This is a fast paced role dealing with customer enquiries, inbound and outbound calls and managing complaints.

The role is a full-time opportunity with Monday – Friday 8:30am-6pm hours (38 hour) working week in a short term role. Applicants must have full availability and no planned leave in the first 3 months to be considered for this role. Start date is ASAP.

Duties & Responsibilities

  • Be a customer service leader driving high end quality advice at all times
  • HIGH VOLUME contact centre
  • Communicate and liaise with a wide range of stakeholders
  • Manage enquiries and applications
  • Perform administrative duties for enquiries
  • Abide by professional policies and procedures set in place

About You

To be successful for this role you will need to demonstrate a positive, flexible and friendly approach to work and your team members. Your presentation must be impeccable and professional as you will be a representative of the business. You will also have contact centre experience – this is a must.

Skills & Experience

  • Contact centre customer service experience (mandatory)
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • Ability to learn and retain knowledge quickly and effectively
  • Consent to a National Police check



Culture & Benefits

This a fantastic opportunity to join a large Victorian institution based in Morwell. With a great team environment built on support and teamwork you will gain a vast knowledge of a vital Victorian industry.

PLEASE NOTE: As part of our short listing process, candidates must undergo a licence history check and a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below. Alternatively you can contact Rebecca Slaviero on (03) 8319 1254 for any further enquires you may have on the role.


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service - CONTACT CENTRE

qualification

Contact centre experience - MANDATORY

educational requirements

Secondary School/High School